We're in the Money: Barbara Fleming - FirstBank’s Featured Banker

Nov 12, 2021 at 10:13 am by RMGadmin

I’m a native Kentuckian, but I have lived in Franklin since 2002. Does twenty years make me official yet? One friend who definitely fits that bill is Ms. Barbara Fleming, an SVP/Private Banker at FirstBank.  

I first met Barbara while working at Cumberland Bank, I am privileged to have worked with her at Franklin Synergy Bank, and now we are both with FirstBank. Barbara has seen Franklin change so much over the years. Businesses and people have come and gone (and now more coming than going!), but for her, Williamson County will always be home.  

We always tell Barbara that we wish to clone her personality and expertise, but she humbly notes she’s just doing her job. But, of course, if you know Barbara, that is the furthest thing from the truth. She goes above and beyond for every single one of her many customers. That is what makes her special to her co-workers, customers, and the community. 

She celebrated her 50th year in banking earlier this year. She didn’t want a party or public celebration, so we quietly acknowledged it with phone calls, e-mails, and flowers. Fifty years! She is such a familiar face to Williamson County banking. 

“I enjoy what I do, and I have generations of clientele from the same families,” Barbara said. “When you develop a relationship, the customer knows you. You know the customer. They can call in without any questions asked.” 

My own mother banks with Barbara. They’ve never met in person, but the service she gets from Ms. Barbara at FirstBank over the phone and via mail is unmatched by her local competitors. Now, that is something. Barbara is the kind of banker who steps out of her office to say hello whenever she sees one of her customers walk in the door. She always knows them by name and asks how they are doing. Barbara embodies our FirstBank ideal that local banking means getting more personal attention, more service, and more community neighbors who live here and work here like you.

Please stop by our Post Office branch at 510 Columbia Avenue in Franklin and say hello to Barbara if you get a chance! 

Mandy Serves as the Senior Vice President, Middle Tennessee Regional Marketing Coordinator for FirstBank.